Privacy Policy
Sen̓áḵw West (the "Company") is committed to protecting the personal information provided by clients, members, and website visitors. We follow British Columbia's Personal Information Protection Act (PIPA) and apply safeguards to the information collected through our website and services. This Policy explains how we collect, use, disclose, store, and protect Personal Information under BC law.
What is Personal Information
For this Policy, "Personal Information" means information about an identifiable person. Personal Information does not include business contact information such as name, title, business email, or business phone number. BC PIPA excludes business contact information when used for business communications.
Your Consent
We obtain consent before collecting, using, or disclosing Personal Information, except where PIPA authorizes collection without consent.
By using our website, requesting services, creating an account, or subscribing to communications, you acknowledge and consent to the collection, use, retention, and disclosure of Personal Information as described in this Policy.
You may withdraw consent at any time by providing notice. On receipt of such notice, we will inform you of the likely consequences of withdrawal. We will explain any impacts on service access.
Collection of Personal Information
We collect Personal Information directly from you or through your interactions with the website. BC PIPA also allows collection from other sources where permitted or required by law, including where the information is publicly available under the PIPA regulations.
Purposes for Collecting, Using and Disclosing Personal Information
We use or disclose Personal Information only for the purposes for which it was collected or as permitted under BC PIPA. These purposes include:
- to manage business operations
- to complete transactions involving goods or services
- to provide, coordinate, support, test, and improve services you request
- to send marketing, surveys, newsletters, and service updates where consent is required
- to manage accounts connected to services
- to provide notices about service or website changes
- to understand website usage patterns
- to meet legal or regulatory requirements
- to detect and reduce fraud, misuse, or security threats
- to work with service providers that support hosting, analytics, support functions, or payment processing
- to collect or disclose Personal Information without consent where PIPA allows, including collection necessary for investigations, fraud prevention, or legal claims
- as otherwise permitted or required under BC PIPA
If Personal Information is used for a new purpose, we will notify you and seek consent unless PIPA permits the new use without consent.
Notice of Collection
Before or at the time of collection, we will provide notice of the purposes for which the information is being collected, unless notice is not required under PIPA.
Cookies and Browsing our Website
When you browse the website, we collect information through cookies and similar tools. Cookies help distinguish users and improve website performance.
Types of cookies include:
- Strictly necessary cookies
- Analytical cookies
- Third party cookies that support analytics or embedded tools
Your Consent to Cookies
Necessary cookies do not require consent. We request consent before placing analytical or third-party cookies. You may withdraw consent by deleting or blocking cookies through browser settings.
Blocking all cookies may reduce website functionality.
Protection of Personal Information
We use reasonable physical, electronic, and administrative safeguards to protect Personal Information from unauthorized access or disclosure as required by BC PIPA.
Email transmission cannot be fully secured.
Retention and Disposal
We retain Personal Information only as long as reasonably required to fulfill identified purposes or legal obligations. After the retention period, information is securely deleted or destroyed.
When information is no longer needed, PIPA requires that we destroy it or anonymize it using secure methods.
Access and Correction Rights
You may request access to your Personal Information or request corrections. Requests must be made in writing to the Privacy Officer. Verification of identity may be required.
We will respond within the timelines set in BC PIPA.
If a correction request is refused, we will provide written reasons and, if requested, attach a statement of disagreement to the file.
Complaints
You may contact our Privacy Officer with concerns about our privacy practices. If an issue is not resolved, you may contact the BC Information and Privacy Commissioner.
Questions, Corrections or Requests for Access
Privacy Officer
Sheona Docksteader, Corporate Secretary
Sheona_docksteader@nchkay.com
Service Providers and Outsourcing
Personal Information may be accessed or stored outside BC by service providers acting on our behalf. These service providers must follow contractual safeguards that meet BC PIPA standards.
Updates to Policy
Revisions will be posted on our website. If changes are significant, we will provide notice when reasonable.
Last update: November 2025
